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Date: 18 Nov 2014  Written By -
One of the issues that might well lead to PPF not hearing from patients who have concerns about treatment is fear. Some patients think that making a complaint will lead to some sort of sanction. It might be that the doctor will decide not to treat you in future, to send for you for additional (possibly costly and unnecessary) tests or whatever. It may be that the hospital will react badly and the staff be difficult on a future visit. PPF has recently received an email setting out one patient’s experience. It doesn’t make good reading for two of the leading hospital providers (names to be published when PPF has finished its investigation). Go to the PPF site 'comments from patients". The obvious concern is low staffing levels/‘agency staff’ and not seeing the consultant before discharge. The ‘missing’ doctor problem can happen because private work is only a small part of the consultant’s workload. That is not acceptable. Have a read of the s...
 


Date: 04 Jun 2014  Written By PPF
A patient wrote saying: I have just undergone surgery 10 days ago covered by a company group scheme. I am being made redundant in a few days time.   The surgeon has intimated that I may require further treatment as a consequence of post operative bleeding.  My insurer says my policy ends when I leave employment but I feel that the claim is effectively ongoing as the surgery has a complication.  The insurer has quoted me continuation cover at £290 per month which I can't afford. Has this happened to you? Do let us know at PPF - it is tough and your experience may help this patient!
 


Date: 11 Apr 2014  Written By -
PPF ran a news item reporting a story in the FT on 2 April 2014. It was about cash payments to privately insured patients facing complex and expensive treatments who use the NHS. It can be seen on our main site - see  news story . This report prompted Bupa to contact PPF and to make some points which included one highlighted here: “They [ insured customers ] can choose to use it [the cash payment option ] or go private, they make that choice.”  PPF says that really matters: the patient makes the choice. There is a lot for patients to consider. Bupa mentioned some research from Demos ( Paying the Price ) which was specifically about cancer. It makes interesting reading. One of its recommendations (page 11 for the NHS point 3) is to ‘ Make chemotherapy and radiotherapy available in local treatment centres , reducing the need for people to travel long distances to hospital.’ There are some oncologists who think that the UK has too many cancer...
 


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